Returns & Exchanges

At The Fix, we prioritize the freshness and quality of every ingredient; if your order isn't perfect, we are committed to making it right within 14 days of delivery. Due to the perishable nature of our food products, we offer replacements or store credit for items that arrive damaged or do not meet our quality standards.

Return Process

• 1.
  Document the Issue

  Take clear photos of the packaging and the specific product if you notice any damage or quality concerns upon arrival.

• 2.
  Contact Support

  Email our team at [email protected] with your order number and the photos within 48 hours of receiving your delivery.

• 3.
  Quality Review

  Our culinary quality assurance team will review your claim within 24 business hours to ensure we address the root cause of the issue.

• 4.
  Receive Your Fix

  Once approved, we will immediately issue a replacement shipment or provide a full store credit to your account for future purchases.